We often hear friends and family complain about the long waiting hours at the hospitals. It is also a common sight to see a patient get into a heated argument with the receptionist. Medical facilities across the globe have evolved tremendously over the years in terms of better surgical equipment, advanced diagnostics, and efficient medicines. But it is shocking to see that patient flow management is still a bottleneck in the healthcare industry. The majority of hospitals still manage appointments manually over the phone. For this very reason, the industry has a poor reputation for patient experience. There are several reasons why manual appointments fail to provide a seamless experience. Most prominent of them all is the human factor. Visits take longer than anticipated at times. Won’t it be a blessing to have a real-time status/waiting time update, so the patient leaves from his/her place at an appropriate time? The first step towards an efficient patient flow management is an online Queue Management System (this could be a hyperlink to our product description). Hassle free booking/cancellation It goes without saying that the ability to book appointments using mobile devices would improve customer experience to a great extent. But the ease of canceling or rescheduling the appointment with the same ease is a bonus for both the customer as well as the hospital management staff. General practice would be to call each patient to confirm the visit, which takes significant man-hours. Increased staff productivity Healthcare staff is under constant pressure of exceptionally high demand and a manual appointment system takes up a significant amount of staff efforts. On the contrary, while using a QMS, staff can focus more on providing a better customer experience. It would also ease the pressure and boost morale. Satisfied patients Getting the best possible treatment for our loved ones is always a priority. However, excessive waiting time and staff unavailability affect the overall experience enormously. This implies that even if a hospital offers the best facilities, there is a possibility that a patient might walk away without experiencing anything. With the right QMS system you can avoid unnecessary walkaways and improve customer perception.